Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nkenterprises2001@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nkenterprises2001@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nkenterprises2001@gmail.com.

CANCELLATION AND RETURNS

We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.

Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us(If an order has been processed and dispatched from our warehouse, we will issue a refund for the total amount paid by the customer after deduction of the shipping costs). We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.

1. Refunds & Exchange

We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in your Credit Card or Net-Banking account. If the payment mode was Cash On Delivery (COD), we will refund the money in your UPI , QR Code OR can be transferred to the Bank Account.

Typically refunds take 5-7 Business days to get reflected in Bank Account. In some cases, credit card issuing banks may take longer to reflect the credit posted on the card.

To ensure the highest standards of customer service and a seamless shopping experience, we offer a return service for exchanges or refunds. Please note that if you choose to use our arranged return service, the courier charges—typically ₹200—will be borne by the customer. In the case of a return, this amount will be deducted from your total refund.

Kindly note that returns and refunds are permitted only once per order, whether for an exchange or a refund.

 

Please feel free to mail us at customersupport@leatherretail.in if you have any questions.

 

2. Shipping and Cash on Delivery (COD) Fees

Any shipping or Cash on Delivery (COD) fees charged against the order will not be refunded back.

 

3. Returns Policy

The entire process takes about 5-7 business days. Thank you for co-operation and patience.

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 5 days from the date of delivery as follows:

  • In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 5 days from the date on which these goods are delivered.
  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.
  • In case a product comes with manufacturer warranty, customer should contact the manufacturer directly and follow the return/replacement procedure as per the manufacturer policy.
  • In case your location supports reverse pickup, we shall be arranging a reverse pickup of the products from your location. You just need to pack the products properly and hand over the packet with our address to the courier person who we will arrange to come to your doorsteps. Please retain the receipt/POD given by courier personal. 
  • Typical time of reverse pickup is 1-5 business days from the date of request, however in certain cases it may be longer. Total paid by Customer shall get refund amount after deduction of shipping cost entitled as per the policy if the request is raised within stipulated returns allowed time window and need not worry about reverse pickup delays.
  • In case reverse pickup is not possible from your location, we will request you to send the products to us via courier on your own. Ensuring that the product reaches un-damaged in our warehouse in this case is customer’s responsibility hence we recommend using only reputed courier services and claim refund from them directly in case the package is lost by them.
  • Refund shall be initiated once the products reaches back our warehouse and necessary checks are completed to clear the refund process.
  • We strive to have the returns process as quick as possible however customer cannot claim any interest/penalty due to reverse pickup, transit or any other returns processing delays.
  • We hold the right to deduct shipping charges of Rs.190 for every 0.5 kg of consignment weight in case customer is found to be returning too many orders to earn cash back discounts/credit card points OR found to be involved in any other fraudulent activity.
  • We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.
  • In case of multiple products order, return request should be placed together for all the products you want to return.
  • We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy and these accounts typically return most of the items bought or choose to not accept COD shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs.190 for all orders and disable cash on delivery option for accounts which have high percentage of returns.
  • In case of any suspected fraudulent activity by the customer, we hold the right to deny refund/deduct fees charges for processing payment.
  • We hold the right to charge payment processing fees/additional charges in case customer shopping behaviour is not of a typical shopper and is suspected to place orders and seek refund solely for the purpose of gaining cashback points/transferring money between different sources/any other fraudulent activity


NOTE: Products that have been tampered with, opened and/or used cannot be returned.

4. Mode of Return
To provide highest standards of customer service and enable a completely hassle-free experience, we pick up the returns through courier collection of charges 200-300 average. Or the customers can directly send the product back to us through a premium courier partner .

You may contact our Customer Care within 5-7 calendar days of having received the product and request a return/exchange, subject to the above mentioned terms and conditions. We will arrange for the products to be collected from the delivery address through courier & only courier charges is deducted in totally payable amount and shall process the return/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice, failing which return/exchange may not be possible.

At the time of collecting the products, you will be given a courier Airway Bill, which we request you to retain for future reference.

Please e-mail us at customersupport@leatherretail.in if you have any questions.

 

Important Point :-

  1. All returned products must be unused, unwashed, and in their original condition, with brand tags and plastic seals intact. You must also notify us within 5 days of receiving the product if you wish to return or exchange it.
  2. Returns will not be accepted if the tag or seal has been removed.
  3. Reverse pickup will be arranged subject to service availability in your location.
  4. Our courier partner will attempt pickup twice. If both attempts fail, the customer will be required to self-ship the product to our return address.
  5. Any quality or quantity issues must be reported within 24 hours of delivery to ensure quick resolution.
  6. A ₹190 logistics fee will be deducted from the refund amount to cover return handling costs.
  7. If you return the package, meaning you request a refund for the product, your refund will be processed within 5 days of us receiving the package. The maximum time is 5 days.